Customer Feedback

"We couldn't have asked for better, we've got no complaints at all, the home demonstration was great, we've never had one of those before. We've lived in Brigstock for 24 years and wanted to stay. We have fewer rooms here but they're not pokey - we're really pleased we managed to fit our super king bed in!"

“This is the first new home I’ve bought. I’ve always lived in older properties so I was a bit sceptical at first, but now I’m completely sold! The quality of the build is absolutely outstanding and has really exceeded my expectations.”

"We love every inch of our home. Everything is what we hoped for and more. We’re just so happy here, we wake up happy every morning.”

"The whole process has been amazing and I'm proud to be an owner. I would happily recommend Grace Homes to anyone. I work away from home, and it's an amazing house to come home to."

"Everything is thought out so well. It ticks every box. The amount of space in the kitchen, the cupboard space, the utility is a great size, everything is just perfect. Sometimes you can move into a new home and it doesn’t turn out to be everything that you expected, but this has just exceeded all of our expectations since we’ve moved in. We’ve never felt this before about a home, but we want to stay here forever."

"We are in a smaller house [than previously] but we have more space. We like the design of it. It's a good size for a 3-bed semi. We have great neighbours. It's quiet. There are only 4 houses in our close. I think we live in the best close in the best house."

"We have lived in two new homes before and the standard of finish at Grace Homes is much higher. The paintwork is far superior, the walls are smooth, the carpentry is done properly and the lighting is thoughtfully placed where it is needed, not necessarily where it would be easiest to put a light.

“There are no hidden extras with Grace Homes. With other builders we had to pay for an upgrade to get a better quality, but Grace Homes only supplies good quality products. Everything is perfect right from the start. Once you’ve had your carpets laid and hung your curtains the house is ready for you to live in. Nothing else needs doing.”

“Before we moved in we were worried about living day to day with the building work still going on around us. In reality, we will miss the team when they go. All of the people on-site have been so pleasant, it’s been lovely to have them around. They have been accommodating and friendly, and nothing has been too much trouble for them. The Site Manager has gone above and beyond our expectations, and all in all we've been really pleasantly surprised.”

"They are brilliant builders. The quality of our home is excellent, and nothing was too much trouble for them. I couldn’t fault Grace Homes to be honest. Nothing was too much trouble, they were eager to please, and the finish is excellent. I wouldn’t hesitate in recommending them."

"Cannot thank you all enough for the exceptional help and support throughout the purchase process - Thank you, thank you, thank you"

"Thank you for building us our ‘dream home’, we really appreciate all the time you gave us. We are so pleased with our new house and hope to spend many happy years living there."

“Our home is beautifully built with lots of light pouring in from everywhere. What is reassuring is that you’re not abandoned once you’ve bought the property.”

“They provide a very personal service – it’s brilliant”

“The overall quality in terms of build, fittings, attention to detail and finish are what drew us to Grace Homes.”

“We looked at quite a few new developments, including several Grace Homes sites and we were struck by how much better theirs were!”

“We like the fact that our relationship with Grace Homes has been at a very personal level. We see and talk to a small number of real people who remember what’s been said and done and who obviously care.”

“We would definitely recommend Grace Homes to friends and family, although most have already made unprompted favourable comment about the quality of the property!”

“Our property is a fantastic blend of the old and new. It looks like a barn conversion but it isn’t. There’s a lovely old beam in the kitchen, but unlike an old property, it isn’t overbearing, its just right.”

“We have lived in the same house for 28 years, so it had to be something amazing to make us move.”

“We have been very impressed with the after sales service, and have a lot of confidence in Grace Homes. Everything we’ve asked of them they’ve done for us.”

“Our new home is everything we want. The standard of build and quality of the fittings is absolutely brilliant.”

"The service that I received from Grace Homes was excellent. Everything went very smoothly. I was delighted with the service I received, and I’m delighted with the home that I’m now living in."

“Certainly you and your company understood our needs and requirements and exceeded our expectations to make this a superb home which has been admired by everyone who has visited.”

“We congratulate Grace Homes on the high quality and sensitivity of the whole development in both design and construction and blending in with the village.”

"For the first time in our lives we can say that we’ve got a home that we are really in love with and enjoy. It's something that we prayed for in previous house moves but we never found it, but now we have with this one. All the time we felt as though this was the only property that they were building, because they were willing to put aside so much time and attention. From the very first meeting we felt that we would get on with them, and trust each other."

"It's a lovely house on a good sized plot, which I think is quite unusual for a new build. There's plenty of space. They could probably have squeezed another one or two houses on our plot. We've had very few reasons to call them up, but when we have there was always someone at the end of the phone. Nothing was too much trouble, and there was certainly no chasing involved. Because they are a smaller company their care and attention to detail is incomparable. The finish is superb, nothing has been scrimped on. It's obvious that they've taken the time to source the fixtures and fittings that suit both the house and the location."

"I really enjoy the position of our house. It's quiet, with open aspects at the front and the rear. All in all it's a well constructed, good quality home. They don't build mass produced houses. They build individual, good quality homes "

"The sales process we went through was second to none. All the promises made were kept and the timings given were bang on. We’ve got no complaints at all. It was as very easy process to go through. We haven't had any problems at all since we moved in. The house is 100% well built. It's a lovely place. I would have no hesitations in recommending Grace Homes. It's a pleasure to deal with Grace homes. Unlike many builders where they are full of false promises, absolutely everything they promised was delivered on time."