Buying a new home is often one of life’s most important milestones. Whether it is arranging your mortgage, picking out furniture, or understanding quality assurance procedures, we understand there is a lot to think about.
Part of buying a luxury new build from Grace Homes is having support and guidance not just during the sales process, but from your first enquiry right through to move in day – and beyond.
Buying your luxury home
Your journey starts with Grace Homes when you first visit us in person or make a call to one of our friendly sales team. We can offer advice from what homes are available or coming soon, to answering any early-stage questions you may have regarding buying a Graces Homes property or visiting our developments.
Our sales team is available to speak on the phone 7 days a week or you can make an appointment to visit one of our developments through our website. You will need to be in a position to proceed before you can make a reservation - for example, your home must be sold subject to contract, if your purchase is dependent on the sale of another property.
Subject to a 1% reservation fee, your reservation period is six weeks – this means the price will stay fixed and no new customers can reserve the same property. The reservation period can be extended subject to a mutual agreement.
Comprehensive aftercare customer service
During your home demonstration (usually the day before completion), an appointment will be made for the Site Manager to visit you within 7 days.Their visit is to check everything is as it should be and they will continue to look after you for the first 28 days.
After 10 days a member of the Aftercare Team will contact you to see how you are settling in.
At the end of the first 28 days, our exemplary aftercare customer service is introduced with reassurance available on a range of topics from being able to explain how parts of your home work, to picking up any queries or concerns you may have.
During this time, every member of our team will strive to exceed your expectations, take any concerns onboard and provide guidance as and when you need it.
On completion, we'll provide you with access to a web-based app called Clixifix where you can:
In the unlikely event that you encounter a problem, please create a new ticket in the aftercare portal, Clixifix. If you cannot find your Clixifix welcome email or need further support, please contact the Aftercare Team by calling 01536 740018 or by sending an email. You can also access the Clixifix user guide here.
Should you require emergency out-of-hours support please call the relevant contact number in Section 1 of your homeowner manual.
Six-month check
Approximately five months after completion we will arrange a convenient time for a member of the Grace Homes Care Team to visit you at your home to agree on any remedial works that may be required.
Prior to this appointment we will ask you to list anything that you believe requires our attention in the Inspection List section on Clixifix.
Once the list has been agreed, we will arrange appointments for any necessary trades people to visit.
What to report and when
Any urgent issues such as leaks, electrical issues, or external doors not locking, must be reported immediately.
If your issue is urgent, please phone us in the first instance. Your emergency numbers for out of office hours can be found on the front page of your homeowners manual.
Scratches, marks, chips, or other damage should be reported immediately at handover, or within 7 days of legal completion by raising it with the Site Manager at your home demonstration, logging it on Clixifix, or raising it at during the 7-day visit.
If you are at all unsure about when you should report an issue, please contact the Aftercare Team by calling 01536 740018 or by sending an email to [email protected].
For peace of mind
Your home is covered by a 10-year Premier Structural Warranty. During the first two years of the policy (also known as the Defects Insurance Period) we will rectify any defects that are deemed to be our responsibility according to the Premier Warranty Policy document.
Customer charter
Our promise to you, your home and your community.
The Grace Homes Customer Charter gives you a full understanding of what buying a home with us truly means.
Our promise is to be with you every step of the way, providing a supportive, reliable and positive experience throughout.
Here you will find out what to expect during your customer journey with Grace Homes as you become part of our community. Find out more about the process of buying your home by reading our Customer Charter.
With you every step of the way
Speak to one of our friendly team by calling: 01536 740019
Opening hours are Monday to Friday, 9am to 5pm, then Saturday and Sunday, 10am to 5pm.
Buying a new home is often one of life’s most important milestones. Whether it is arranging your mortgage, picking out furniture, or understanding quality assurance procedures, we understand there is a lot to think about.
Part of buying a luxury new build from Grace Homes is having support and guidance not just during the sales process, but from your first enquiry right through to move in day – and beyond.
Buying your luxury home
Your journey starts with Grace Homes when you first visit us in person or make a call to one of our friendly sales team. We can offer advice from what homes are available or coming soon, to answering any early-stage questions you may have regarding buying a Graces Homes property or visiting our developments.
Our sales team is available to speak on the phone 7 days a week or you can make an appointment to visit one of our developments through our website. You will need to be in a position to proceed before you can make a reservation - for example, your home must be sold subject to contract, if your purchase is dependent on the sale of another property.
Subject to a 1% reservation fee, your reservation period is six weeks – this means the price will stay fixed and no new customers can reserve the same property. The reservation period can be extended subject to a mutual agreement.
Comprehensive aftercare customer service
During your home demonstration (usually the day before completion), an appointment will be made for the Site Manager to visit you within 7 days.Their visit is to check everything is as it should be and they will continue to look after you for the first 28 days.
After 10 days a member of the Aftercare Team will contact you to see how you are settling in.
At the end of the first 28 days, our exemplary aftercare customer service is introduced with reassurance available on a range of topics from being able to explain how parts of your home work, to picking up any queries or concerns you may have.
During this time, every member of our team will strive to exceed your expectations, take any concerns onboard and provide guidance as and when you need it.
On completion, we'll provide you with access to a web-based app called Clixifix where you can:
In the unlikely event that you encounter a problem, please create a new ticket in the aftercare portal, Clixifix. If you cannot find your Clixifix welcome email or need further support, please contact the Aftercare Team by calling 01536 740018 or by sending an email. You can also access the Clixifix user guide here.
Should you require emergency out-of-hours support please call the relevant contact number in Section 1 of your homeowner manual.
Six-month check
Approximately five months after completion we will arrange a convenient time for a member of the Grace Homes Care Team to visit you at your home to agree on any remedial works that may be required.
Prior to this appointment we will ask you to list anything that you believe requires our attention in the Inspection List section on Clixifix.
Once the list has been agreed, we will arrange appointments for any necessary trades people to visit.
What to report and when
Any urgent issues such as leaks, electrical issues, or external doors not locking, must be reported immediately.
If your issue is urgent, please phone us in the first instance. Your emergency numbers for out of office hours can be found on the front page of your homeowners manual.
Scratches, marks, chips, or other damage should be reported immediately at handover, or within 7 days of legal completion by raising it with the Site Manager at your home demonstration, logging it on Clixifix, or raising it at during the 7-day visit.
If you are at all unsure about when you should report an issue, please contact the Aftercare Team by calling 01536 740018 or by sending an email to [email protected].
For peace of mind
Your home is covered by a 10-year Premier Structural Warranty. During the first two years of the policy (also known as the Defects Insurance Period) we will rectify any defects that are deemed to be our responsibility according to the Premier Warranty Policy document.
Customer charter
Our promise to you, your home and your community.
The Grace Homes Customer Charter gives you a full understanding of what buying a home with us truly means.
Our promise is to be with you every step of the way, providing a supportive, reliable and positive experience throughout.
Here you will find out what to expect during your customer journey with Grace Homes as you become part of our community. Find out more about the process of buying your home by reading our Customer Charter.
With you every step of the way
Speak to one of our friendly team by calling: 01536 740019
Opening hours are Monday to Friday, 9am to 5pm, then Saturday and Sunday, 10am to 5pm.