Aftercare

We pride ourselves on providing excellent customer service from the moment you first get in touch through to after you have moved into your new home. To streamline the aftercare service for you, once you've completed your purchase we'll provide you with access to a web-based app called Clixifix. You can use Clixifix to:

• Log individual issues by creating a ticket
• Create inspection lists for the 7-Day Site Manager Visit and 6-Months Aftercare List
• Create a discussion, for instance check the colour of paint used in your home
• View and respond to the status of any issues you may have raised
• View any appointments that have been scheduled
• View and respond to any responses to any discussions
• View documents that are associated with your home

How to Report Issues

In the unlikely event that you encounter a problem, please create a new ticket in the aftercare portal, Clixifix. If you cannot find your Clixifix welcome email or need further support, please contact the Aftercare Team by calling 01536 740018 or by sending an email. You can also access the Clixifix user guide here.

Should you require emergency out-of-hours support please call the relevant contact number in Section 1 of your homeowner manual.