Privacy & Cookies Policy

Privacy and Cookies Policy

This is the privacy statement for Grace Homes Limited. Please read it carefully. You should only use this site and complete our enquiry and reservation forms if you agree to our use of information about you in accordance with this privacy statement.

Protecting your personal data

We’re committed to protecting you and your family’s personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:

  • Collect
  • Use
  • Disclose
  • Transfer
  • Store
  • Destroy/Remove your personal data

It also includes the use of cookies on our websites and how you can control these in addition to how you can contact us.

By using our website, and any services we offer via our website, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can always opt out. For more information, see Section 6 Contacting you for marketing purposes below.

1. Introducing Grace Homes Limited

The Grace Homes website is operated by a third party on Grace Homes’ behalf.

2. Our commitment to you

We are committed to keeping your personal information safe, in compliance with all data protection laws including:

  • The Data Protection Act 2018
  • The UK GDPR - General Data Protection Regulation

3. When do we collect personal information about you?

We may collect personal information when you:

  • Visit/access our website
  • Contact us by telephone, email, letter or any other form of messaging e.g. social media
  • Visit any of our offices or developments
  • Complete any of the forms on our website or social media accounts
  • Access information about our developments and/or new homes via a third-party provider, such as a property portal e.g. Rightmove or others
  • Whenever you enter into any transaction with us, whether it’s in person or any other way
  • If you request information from us with a view to entering into a transaction with us
  • Use third-party software to contact us, such as Clixifix

Data collected may include (for example):

  • Your name
  • Your email address
  • Your postal address
  • Your telephone or mobile number

As well as information about:

  • Your use of our website
  • The purpose of your visit to our website or the reason you made contact with us

This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email or any social messaging, via website forms, property portals or in other correspondence.

Requests for additional information

Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.

Queries via social media

Our social media pages on Instagram, Facebook, YouTube, LinkedIn and Twitter are monitored daily Monday-Friday. Any customer queries, questions or complaints are passed onto the most appropriate person in our team, so that we can respond accordingly.

IP addresses

If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address 1.

CCTV and call monitoring

Our developments and Sales Offices use CCTV to make sure we provide a safe and secure environment for all visitors to our premises and to ensure the protection of our employees and property.

4. How will we use this information?

We do not sell customers' personal data to third parties and will only use your personal information to provide you with details of our properties or developments which we believe will be of interest to you. In addition, we may use your information to:

  • Contact you. If you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.
  • Provide a relevant service. If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we’ll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in Section 10 of this policy.
  • Improve our service. We provide information to third parties for research, market research and analytical purposes. These activities will be undertaken to help us to improve and promote our properties and provide consumer insight. No personal data will be publicly available.

Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission. See Section 10.

5. When will we contact you?

We may contact you:

  • For legitimate purposes aligned with our contract.
  • In relation to a previous communication from you. This includes any comment or complaint concerning us, our properties or developments, or any previous contact we may have had with you.
  • If you requested further information or signed up to a product, property or development, whether directly through us or via a third-party provider, such as a property portal.
  • If you have expressed an interest in a specific property or development.
  • To provide you with additional information concerning a specific property/development, type of property/ development or similar properties/developments to those in which you have expressed an interest.
  • For marketing purposes if you have chosen to receive a service from us by completing one of our website forms and not opted out, in accordance with this policy, see Section 6.

6. Contacting you for marketing purposes

We will only contact you for marketing purposes, via email, phone or through the post, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time.

We will deem a service request to be any of the following:

  • Arrange a viewing – to request a viewing. In this instance we will call or email you to arrange a suitable time for an appointment for you to visit one of our developments.
  • Call-back request – when you request us to call you back to find out more about one of our developments.
  • Keep me informed – this is where you ask us to keep you updated on a development that has not launched yet (coming soon site).
  • Download brochure – when you request to download a brochure of one of our developments.
  • Registration – when you register on our website with an account to store your searches, etc.
  • We may send you articles, guides and information in relation to household-related topics in order to provide you with inspiration and guidance.

Please note, we sometimes use third parties to provide elements of our sales and marketing services. In these instances, we have contracts in place stating they cannot do anything with your personal information other than what we have instructed them to use it for. Furthermore, they will not share your personal information with any organisation apart from us. Whilst instructed by Grace Homes, they will hold your data securely, and will only retain it for that given time period. 

Information emails/ phone calls

We offer regular information by emails, telephone and post communications concerning our properties and developments.

Tailoring our service to you

We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our platforms.

Third parties

We do not allow the information we hold about you to be used for advertising purposes or to be shared with third parties for them to use for marketing their own products and services. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.

This privacy policy does not cover any links within the website to external websites. We encourage you to read the privacy statements on the other websites you visit.

7. Keeping your information private

Your information will be kept private and confidential, except where we are obliged/ permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).

We will retain your information except:

At your request: If you have requested that we share the information with you or have given your permission.

To fulfil our legal obligations or our contractual/similar obligations to you: For example, in connection with any property you are in the course of purchasing or have purchased from us, or which you had previously sought to purchase from us. This could include:

  • To our solicitors, your solicitors or other advisers for the purposes of progressing a sale or dealing with any issue you may have.
  • With a consultant or a subcontractor appointed to carry out/required to carry out work to a property which you have purchased.
  • To any of your advisers in connection with any contract or transaction entered into with us for the purposes of performance of our obligations.
  • For statistical or similar analysis in relation to purchase of our properties or any service we provide.
  • To third parties for the purposes of verifying your identity and complying with our anti-money laundering obligations where applicable.

Keeping you in the know

When you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.

Destroying data

Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.

8. Age limits

If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property.

9. How long do we store your information?

This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.

  • Purchasing a property: If you enter into a contract with us to purchase a property, we will hold your information for a maximum of 12 years from the date of completion of that purchase.
  • Anti-money laundering: In the event that you provide us with personal information so that we can fulfil any anti-money laundering obligations, we will retain such information for a period of 5 years – this is to fulfil our legal obligations.
  • If you contact us: If you get in touch regarding any of our properties/ developments or types of property/ developments or the services we provide – whether we receive such contact directly from you or via a third party – we will retain your personal information until whichever of the below happens first:
    • You request that we delete it: We will need to retain a record of your request to be deleted.
    • A maximum period of 3 years: From the date that you last made contact with us - directly or via a third-party - in relation to any of our properties or developments.

We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.

10. Your rights

Deletion of personal data “Right to be forgotten”

It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.

Keeping your details accurate

You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.

Sending a request

A request for the deletion or correction of personal data should be addressed to The Data Protection Officer at Grace Homes Limited at our registered office, or by email to info@gracehomes.co.uk

Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.

What do we do?

Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.

Third party platforms

If you wish to be deleted from or want to ensure your details are accurate with any third-party owned platform, such as a property portal, you will need to contact them directly. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore advise you to review them.

11. Finding out what personal information we hold

Under UK GDPR, you have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected.

Whilst no fee is charged, we may require you to prove your identity (with two documents of approved identification) before searching our records. At the present time, the information will be provided to you within six weeks from the date the request was received.

Identification that we accept

The following are examples of the type of identification that we can accept in order to process your information request:

  • Passport.
  • Driving licence.
  • Birth or marriage certificate.
  • Utility bill (from the past 3 months).
  • Current vehicle registration document.
  • Bank statement (from the past 3 months).

The amount we charge and the period of time in which we are able to action your request may alter by law. If so, this policy will be amended.

Any questions?

So that we avoid any delays to your application, please address any questions concerning our privacy and cookies policy to the Data Protection Officer at the registered office of Grace Homes Limited set out below or using the email address provided in this policy.

12. Accessing our platforms from outside the UK

Depending upon your location, different privacy rules may apply as a matter of law. Any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.

13. Web browser cookies

What is a cookie?

A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.

Why do we use cookies?

The information we obtain by monitoring all visits to our websites enables us to improve, through anonymous analysis, our services to our customers and visitors.

Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personal user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.

Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using. For example, if you are looking at a specific location or property, we may use your location to ensure that any web pages or communications are tailored to you.

Please note, you are able to change your cookies settings to control access to any device you are using.

Information about other websites

We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.

14. Changes to our privacy and cookies policy

We may make changes and update our privacy and cookies policy from time to time and in accordance with updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to our Data Protection Officer as referred to above.

15. Contacting us concerning our privacy and cookies policy

Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the Data Protection Officer. Please either write using the email address provided, or via post to our registered office:

GRACE HOMES

4 Melbourne House

Corbygate Business Park

Priors Haw Road

Corby

Northamptonshire

NN17 5JG

info@gracehomes.co.uk

¹ IP addresses are specific to any device used. This could be a laptop computer, tablet or phone.

2 Similar developments may include developments in similar locations. Properties may include other properties within our range, which we consider relevant based on previous contact with you.

 

Privacy and Cookies Policy

This is the privacy statement for Grace Homes Limited. Please read it carefully. You should only use this site and complete our enquiry and reservation forms if you agree to our use of information about you in accordance with this privacy statement.

Protecting your personal data

We’re committed to protecting you and your family’s personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:

  • Collect
  • Use
  • Disclose
  • Transfer
  • Store
  • Destroy/Remove your personal data

It also includes the use of cookies on our websites and how you can control these in addition to how you can contact us.

By using our website, and any services we offer via our website, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can always opt out. For more information, see Section 6 Contacting you for marketing purposes below.

1. Introducing Grace Homes Limited

The Grace Homes website is operated by a third party on Grace Homes’ behalf.

2. Our commitment to you

We are committed to keeping your personal information safe, in compliance with all data protection laws including:

  • The Data Protection Act 2018
  • The UK GDPR - General Data Protection Regulation

3. When do we collect personal information about you?

We may collect personal information when you:

  • Visit/access our website
  • Contact us by telephone, email, letter or any other form of messaging e.g. social media
  • Visit any of our offices or developments
  • Complete any of the forms on our website or social media accounts
  • Access information about our developments and/or new homes via a third-party provider, such as a property portal e.g. Rightmove or others
  • Whenever you enter into any transaction with us, whether it’s in person or any other way
  • If you request information from us with a view to entering into a transaction with us
  • Use third-party software to contact us, such as Clixifix

Data collected may include (for example):

  • Your name
  • Your email address
  • Your postal address
  • Your telephone or mobile number

As well as information about:

  • Your use of our website
  • The purpose of your visit to our website or the reason you made contact with us

This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email or any social messaging, via website forms, property portals or in other correspondence.

Requests for additional information

Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.

Queries via social media

Our social media pages on Instagram, Facebook, YouTube, LinkedIn and Twitter are monitored daily Monday-Friday. Any customer queries, questions or complaints are passed onto the most appropriate person in our team, so that we can respond accordingly.

IP addresses

If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address 1.

CCTV and call monitoring

Our developments and Sales Offices use CCTV to make sure we provide a safe and secure environment for all visitors to our premises and to ensure the protection of our employees and property.

4. How will we use this information?

We do not sell customers' personal data to third parties and will only use your personal information to provide you with details of our properties or developments which we believe will be of interest to you. In addition, we may use your information to:

  • Contact you. If you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.
  • Provide a relevant service. If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we’ll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in Section 10 of this policy.
  • Improve our service. We provide information to third parties for research, market research and analytical purposes. These activities will be undertaken to help us to improve and promote our properties and provide consumer insight. No personal data will be publicly available.

Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission. See Section 10.

5. When will we contact you?

We may contact you:

  • For legitimate purposes aligned with our contract.
  • In relation to a previous communication from you. This includes any comment or complaint concerning us, our properties or developments, or any previous contact we may have had with you.
  • If you requested further information or signed up to a product, property or development, whether directly through us or via a third-party provider, such as a property portal.
  • If you have expressed an interest in a specific property or development.
  • To provide you with additional information concerning a specific property/development, type of property/ development or similar properties/developments to those in which you have expressed an interest.
  • For marketing purposes if you have chosen to receive a service from us by completing one of our website forms and not opted out, in accordance with this policy, see Section 6.

6. Contacting you for marketing purposes

We will only contact you for marketing purposes, via email, phone or through the post, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time.

We will deem a service request to be any of the following:

  • Arrange a viewing – to request a viewing. In this instance we will call or email you to arrange a suitable time for an appointment for you to visit one of our developments.
  • Call-back request – when you request us to call you back to find out more about one of our developments.
  • Keep me informed – this is where you ask us to keep you updated on a development that has not launched yet (coming soon site).
  • Download brochure – when you request to download a brochure of one of our developments.
  • Registration – when you register on our website with an account to store your searches, etc.
  • We may send you articles, guides and information in relation to household-related topics in order to provide you with inspiration and guidance.

Please note, we sometimes use third parties to provide elements of our sales and marketing services. In these instances, we have contracts in place stating they cannot do anything with your personal information other than what we have instructed them to use it for. Furthermore, they will not share your personal information with any organisation apart from us. Whilst instructed by Grace Homes, they will hold your data securely, and will only retain it for that given time period. 

Information emails/ phone calls

We offer regular information by emails, telephone and post communications concerning our properties and developments.

Tailoring our service to you

We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our platforms.

Third parties

We do not allow the information we hold about you to be used for advertising purposes or to be shared with third parties for them to use for marketing their own products and services. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.

This privacy policy does not cover any links within the website to external websites. We encourage you to read the privacy statements on the other websites you visit.

7. Keeping your information private

Your information will be kept private and confidential, except where we are obliged/ permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).

We will retain your information except:

At your request: If you have requested that we share the information with you or have given your permission.

To fulfil our legal obligations or our contractual/similar obligations to you: For example, in connection with any property you are in the course of purchasing or have purchased from us, or which you had previously sought to purchase from us. This could include:

  • To our solicitors, your solicitors or other advisers for the purposes of progressing a sale or dealing with any issue you may have.
  • With a consultant or a subcontractor appointed to carry out/required to carry out work to a property which you have purchased.
  • To any of your advisers in connection with any contract or transaction entered into with us for the purposes of performance of our obligations.
  • For statistical or similar analysis in relation to purchase of our properties or any service we provide.
  • To third parties for the purposes of verifying your identity and complying with our anti-money laundering obligations where applicable.

Keeping you in the know

When you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.

Destroying data

Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.

8. Age limits

If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property.

9. How long do we store your information?

This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.

  • Purchasing a property: If you enter into a contract with us to purchase a property, we will hold your information for a maximum of 12 years from the date of completion of that purchase.
  • Anti-money laundering: In the event that you provide us with personal information so that we can fulfil any anti-money laundering obligations, we will retain such information for a period of 5 years – this is to fulfil our legal obligations.
  • If you contact us: If you get in touch regarding any of our properties/ developments or types of property/ developments or the services we provide – whether we receive such contact directly from you or via a third party – we will retain your personal information until whichever of the below happens first:
    • You request that we delete it: We will need to retain a record of your request to be deleted.
    • A maximum period of 3 years: From the date that you last made contact with us - directly or via a third-party - in relation to any of our properties or developments.

We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.

10. Your rights

Deletion of personal data “Right to be forgotten”

It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.

Keeping your details accurate

You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.

Sending a request

A request for the deletion or correction of personal data should be addressed to The Data Protection Officer at Grace Homes Limited at our registered office, or by email to info@gracehomes.co.uk

Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.

What do we do?

Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.

Third party platforms

If you wish to be deleted from or want to ensure your details are accurate with any third-party owned platform, such as a property portal, you will need to contact them directly. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore advise you to review them.

11. Finding out what personal information we hold

Under UK GDPR, you have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected.

Whilst no fee is charged, we may require you to prove your identity (with two documents of approved identification) before searching our records. At the present time, the information will be provided to you within six weeks from the date the request was received.

Identification that we accept

The following are examples of the type of identification that we can accept in order to process your information request:

  • Passport.
  • Driving licence.
  • Birth or marriage certificate.
  • Utility bill (from the past 3 months).
  • Current vehicle registration document.
  • Bank statement (from the past 3 months).

The amount we charge and the period of time in which we are able to action your request may alter by law. If so, this policy will be amended.

Any questions?

So that we avoid any delays to your application, please address any questions concerning our privacy and cookies policy to the Data Protection Officer at the registered office of Grace Homes Limited set out below or using the email address provided in this policy.

12. Accessing our platforms from outside the UK

Depending upon your location, different privacy rules may apply as a matter of law. Any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.

13. Web browser cookies

What is a cookie?

A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.

Why do we use cookies?

The information we obtain by monitoring all visits to our websites enables us to improve, through anonymous analysis, our services to our customers and visitors.

Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personal user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.

Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using. For example, if you are looking at a specific location or property, we may use your location to ensure that any web pages or communications are tailored to you.

Please note, you are able to change your cookies settings to control access to any device you are using.

Information about other websites

We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.

14. Changes to our privacy and cookies policy

We may make changes and update our privacy and cookies policy from time to time and in accordance with updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to our Data Protection Officer as referred to above.

15. Contacting us concerning our privacy and cookies policy

Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the Data Protection Officer. Please either write using the email address provided, or via post to our registered office:

GRACE HOMES

4 Melbourne House

Corbygate Business Park

Priors Haw Road

Corby

Northamptonshire

NN17 5JG

info@gracehomes.co.uk

¹ IP addresses are specific to any device used. This could be a laptop computer, tablet or phone.

2 Similar developments may include developments in similar locations. Properties may include other properties within our range, which we consider relevant based on previous contact with you.

 

Call for more information 01536 740019

Latest News

The response to our latest development, Walnut View, Hallaton has been unprecedented, with seven of the nine homes recently released for sale already reserved. We're not entirely surprised,...

Date Added: 15-10-2021

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