Customer Feedback

We always value the feedback we receive from our customers. Once our customers have had time to settle into their new home we carry out our own home owner survey, and the results tell us what we are doing well, and what we could improve upon in the future. We're pleased to say the responses we've received to date have been overwhelmingly positive. Below are some of the comments we've received. If you have anything you wish to share with us, please get in touch.

Dr Harrington, White Lodge Farm, Burton Latimer

Dr Harrington, White Lodge Farm, Burton Latimer

“I absolutely love this house. It’s a pleasure to come home to. But the biggest surprise has been the quality of the aftercare. It has been phenomenal. Even with the slightest of concerns, the Site Manager has visited me straight away. I have been both surprised and delighted by the level of care and service.”

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Mr and Mrs Woodbridge, White Lodge Farm, Burton Latimer

Mr and Mrs Woodbridge, White Lodge Farm, Burton Latimer

"Cannot thank you all enough for the exceptional help and support throughout the purchase process - Thank you, thank you, thank you"

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Christine Roberts, Langton Road, Great Bowden

Christine Roberts, Langton Road, Great Bowden

"They are brilliant builders. The quality of our home is excellent, and nothing was too much trouble for them. I couldn’t fault Grace Homes to be honest. Nothing was too much trouble, they were eager to please, and the finish is excellent. I wouldn’t hesitate in recommending them."

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Mr & Mrs Adams, Welham Bush Farm, Great Bowden

Mr & Mrs Adams, Welham Bush Farm, Great Bowden

"Thank you for building us our ‘dream home’, we really appreciate all the time you gave us. We are so pleased with our new house and hope to spend many happy years living there."

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Mr and Mrs Sharp, Avenue Farm, Gretton

Mr and Mrs Sharp, Avenue Farm, Gretton

“Our home is beautifully built with lots of light pouring in from everywhere. What is reassuring is that you’re not abandoned once you’ve bought the property.”

“They provide a very personal service – it’s brilliant”

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Mr and Mrs Coker, Avenue Farm, Gretton

Mr and Mrs Coker, Avenue Farm, Gretton

“The overall quality in terms of build, fittings, attention to detail and finish are what drew us to Grace Homes.”

“We looked at quite a few new developments, including several Grace Homes sites and we were struck by how much better theirs were!”

“We like the fact that our relationship with Grace Homes has been at a very personal level. We see and talk to a small number of real people who remember what’s been said and done and who obviously care.”

“We would definitely recommend Grace Homes to friends and family, although most have already made unprompted favourable comment about the quality of the property!”

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Alan Milligan, Avenue Farm, Gretton

Alan Milligan, Avenue Farm, Gretton

“Our property is a fantastic blend of the old and new. It looks like a barn conversion but it isn’t. There’s a lovely old beam in the kitchen, but unlike an old property, it isn’t overbearing, its just right.”

“We have lived in the same house for 28 years, so it had to be something amazing to make us move.”

“We have been very impressed with the after sales service, and have a lot of confidence in Grace Homes. Everything we’ve asked of them they’ve done for us.”

“Our new home is everything we want. The standard of build and quality of the fittings is absolutely brilliant.”

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Mrs Stokes, Welland Forge, Gretton

Mrs Stokes, Welland Forge, Gretton

"The service that I received from Grace Homes was excellent. Everything went very smoothly. I was delighted with the service I received, and I’m delighted with the home that I’m now living in."

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Mr & Mrs Weaver, The Haywards, Broughton

Mr & Mrs Weaver, The Haywards, Broughton

“Certainly you and your company understood our needs and requirements and exceeded our expectations to make this a superb home which has been admired by everyone who has visited.”

“We congratulate Grace Homes on the high quality and sensitivity of the whole development in both design and construction and blending in with the village.”

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Gordon Wearmouth, Manor Farm, Orlingbury

Gordon Wearmouth, Manor Farm, Orlingbury

"For the first time in our lives we can say that we’ve got a home that we are really in love with and enjoy. It's something that we prayed for in previous house moves but we never found it, but now we have with this one. All the time we felt as though this was the only property that they were building, because they were willing to put aside so much time and attention. From the very first meeting we felt that we would get on with them, and trust each other."

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Ralph Johnson, Church Street, Nassington

Ralph Johnson, Church Street, Nassington

"It's a lovely house on a good sized plot, which I think is quite unusual for a new build. There's plenty of space. They could probably have squeezed another one or two houses on our plot. We've had very few reasons to call them up, but when we have there was always someone at the end of the phone. Nothing was too much trouble, and there was certainly no chasing involved. Because they are a smaller company their care and attention to detail is incomparable. The finish is superb, nothing has been scrimped on. It's obvious that they've taken the time to source the fixtures and fittings that suit both the house and the location."

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Colin Stanyon, Cross Street, Covington

Colin Stanyon, Cross Street, Covington

"I really enjoy the position of our house. It's quiet, with open aspects at the front and the rear. All in all it's a well constructed, good quality home. They don't build mass produced houses. They build individual, good quality homes "

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Mark Rodwell, Queen Street, Geddington

Mark Rodwell, Queen Street, Geddington

"The sales process we went through was second to none. All the promises made were kept and the timings given were bang on. We’ve got no complaints at all. It was as very easy process to go through. We haven't had any problems at all since we moved in. The house is 100% well built. It's a lovely place. I would have no hesitations in recommending Grace Homes. It's a pleasure to deal with Grace homes. Unlike many builders where they are full of false promises, absolutely everything they promised was delivered on time."

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Latest News

Kieran Walker has joined Grace Homes as a Trainee Quantity Surveyor. Having recently completed his BTEC Level 3 and NVQ in Construction Contracting Operations, Kieran will be supporting our...

Date Added: 11-07-2017

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